Pratkompis – Terms of Use

Effective date: 2026-11-01
Version: 1.0

These terms are the agreement between you and Venusoft AB (org. no. 559395-7565, Kavallerivägen 2C, 174 58 Sundbyberg, Sweden) ("we", "us"; tata2026@tutamail.com), about your use of the app Pratkompis – prata svenska. By using the app you accept them. Please also read our Privacy Policy.

If you download the app from Apple's App Store, Apple's standard Licensed Application End User License Agreement also applies; if these terms and Apple's EULA conflict, these terms apply to the extent the EULA allows.

1. What Pratkompis is

Pratkompis is a speaking-practice app for adults learning Swedish. You talk with an AI companion, get gentle corrections, and review what you learned. It is a practice tool. It is not a school, a certified course or an official test, and it does not replace teaching such as SFI.

2. Who can use it

You must be at least 18 years old. The companion is an open AI conversation without a separate moderation step, and the AI provider requires extra safeguards for services used by minors, so we do not offer the app to anyone under 18.

3. Free use and the free week

4. Subscriptions

Plans. Pratkompis Pro is an auto-renewing subscription, monthly or annual, bought through the App Store or Google Play. The price, including VAT, is always shown in the app and by the store before you buy.

What you get. A monthly allowance of conversation minutes (fair use), shown in the app before you buy. A minute meter in the app shows how much you have left. Unused minutes do not carry over. We may change features, but not in a way that removes the core service you paid for during a paid period.

Payment and renewal. You buy through your Apple ID or Google Play account, and Apple or Google charges you. The subscription renews automatically at the same price and for the same period unless you cancel. Apple charges within 24 hours before the end of the current period; Google charges at the start of the new period.

How to cancel. You cancel with the store, not in the app (we cannot cancel for you because we never see your payment account):

After cancelling you keep Pro until the end of the period you have paid for. Deleting the app does not cancel a subscription.

Price changes. If we raise the price, Apple or Google will tell you in advance and, where required by law or store rules, ask for your consent. If you do not agree you can cancel before the new price applies.

Restoring purchases. Because there is no account, your subscription is tied to your Apple ID or Google account. On a new phone, after reinstalling or after "Radera all data", open Profil → Pratkompis Pro and tap Återställ köp (Restore purchases).

5. Cancelling a purchase and refunds

Pratkompis Pro is sold through the App Store or Google Play, so Apple's or Google's rules for cancelling a purchase and for refunds apply. In the EU, Apple gives you 14 days from the purchase to cancel it.

If you have trouble, write to tata2026@tutamail.com and we will help you. Nothing in these terms limits your rights under Swedish consumer law.

6. The AI companion – please read

7. Acceptable use

Please use Pratkompis for what it is made for: practising Swedish. You agree not to:

If you break these rules we may limit or block access for the installation concerned. If that happens during a paid period because of a clear and serious breach, you are not entitled to a refund from us beyond what the law gives you.

8. Your content

What you say stays yours. You allow us and our providers to process it only to give you replies and corrections (see the Privacy Policy). The companion's replies are generated for your personal learning and you may use them freely for that.

9. Our content

The app, its design, companions, voices, texts and grammar cards belong to us or our licensors. You get a personal, non-transferable right to use the app on devices you own or control, for your own learning.

The built-in dictionary's word forms come from SALDO, the Kelly list and Flex by Språkbanken Text, University of Gothenburg, used under the Creative Commons Attribution 4.0 licence (CC BY 4.0). Our adaptation of that data (selection, ordering and corrections) is available on request.

10. Availability and changes

We work to keep Pratkompis available, but conversations need an internet connection and outside services (Cloudflare, Anthropic, ElevenLabs), and there may be interruptions. We may update the app and these terms. For important changes we will tell you in the app in good time; if you do not accept, you may stop using the app and cancel your subscription.

11. Liability

We provide the app with reasonable care and skill. We are responsible for faults in the service as Swedish consumer law requires (including the Consumer Protection Act for digital content and services, lagen om avtal om digitalt innehåll och digitala tjänster where applicable).

Beyond that, and only to the extent the law allows, we are not liable for indirect losses (for example lost income) or for decisions you make based on AI replies. Our total liability is limited to what you paid us for the service in the 12 months before the claim. These limits do not apply to damage caused by our gross negligence or intent, to personal injury, or to any rights you have as a consumer that cannot be limited by contract.

12. Ending the agreement

You can stop at any time by deleting the app (and cancelling any subscription with Apple/Google). We may end the service with at least 30 days' notice in the app. If we do, we will stop subscriptions from renewing, and if you have an annual subscription we will refund the unused part on request: email tata2026@tutamail.com.

13. Law and disputes

Swedish law applies. If something goes wrong, please contact us first at tata2026@tutamail.com – we want to fix it. As a consumer you can also turn to the National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), www.arn.se, Box 174, 101 23 Stockholm. We follow ARN's recommendations. Disputes can otherwise be decided by a Swedish general court. If you live in another EU country, you keep the protection of the mandatory consumer laws of that country.

14. Contact

Venusoft AB, org. no. 559395-7565, Kavallerivägen 2C, 174 58 Sundbyberg, Sweden · tata2026@tutamail.com